Troubleshooting
What to do when the instance does not open or something does not run as expected.
The instance does not open
Check the status on the dashboard. Right after a start or restart, n8n takes a few minutes to answer. If the instance is running and still does not open, use Actions → Restart and look at the Logs tab.
I got an "instance unreachable" e-mail
We check every instance every 5 minutes and warn you after two failures in a row. Restart the instance; if the problem continues, contact support. You get another e-mail when it is back.
Scheduled workflows did not run
Workflows do not run while the instance is stopped. The instance time zone is UTC: set the time zone in each workflow settings if needed.
Own domain without HTTPS
The certificate is only issued once the DNS A record points at the instance IP. Check the record and wait for propagation.